Frequently Asked Questions
Everything you need to know about shopping with ZELLBURY
What are the standard delivery timelines for my order?
For domestic orders within Pakistan, delivery typically takes 3 to 5 business days. International shipping timelines vary by destination and generally range between 7 to 10 business days.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number. You can use this number on our logistics partner's website to monitor your package in real-time.
What is ZELLBURY’s return and exchange policy?
We offer a 7-day return and exchange policy for unused items with original tags and receipts. Please note that sale items are generally not eligible for exchange unless they are found to be defective.
Which payment methods do you currently accept?
We accept various payment methods including Cash on Delivery (COD), Credit/Debit Cards (Visa and Mastercard), and popular digital wallets to ensure a seamless checkout experience.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 12 hours of placement, provided they have not yet been processed for shipping. Please contact our customer support team immediately for any changes.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your dimensions against our chart to find the perfect fit for unstitched and ready-to-wear collections.